“In the internet’s standard e-mail protocol SMTP, a bounce message, is an automated electronic mail message from a mail system informing the sender of another message about a delivery problem. The original message is said to have bounced.” – Wikipedia
What are these bounced e-mail messages trying to tell me?
Most bounced e-mail reports will tell you a few pieces of info to help you discover the cause:
- The date and time the message bounced
- The mail server where it bounced
- The cause of the bounce
The cause of most bounced e-mails generally are one of three bounce messages:
- Unknown User
- Mailbox full
- Rejected by security/filter
Armed with this information you can then move forward to help resolve the issue.
- If the email is unknown or something related you can contact the recipient to verify their address is correct.
- If the recipient has a full mailbox you can let them know to clear some things out to allow for future emails.
- To resolve being blocked by a recipients email it would be best to ask them to whitelist your domain within their email (sometimes they can simply add you to their address book or mark you as a safe sender) as well as ask your e-mail provider to send a whitelist request to the recipients’ e-mail provider.
Web Department
American Academy of Estate Planning Attorneys, Inc.
6050 Santo Rd., Ste. 240
San Diego, CA 92124
(800) 846-1555
www.aaepa.com
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