“In the internet’s standard e-mail protocol SMTP, a bounce message, is an automated electronic mail message from a mail system informing the sender of another message about a delivery problem. The original message is said to have bounced.” – Wikipedia

What are these bounced e-mail messages trying to tell me?

Most bounced e-mail reports will tell you a few pieces of info to help you discover the cause:

• The date and time the message bounced

• The mail server where it bounced

• The cause of the bounce

The cause of most bounced e-mails generally are one of three bounce messages:

• Unknown User

• Mailbox full

• Rejected by security/filter

Armed with this information you can then move forward to help resolve the issue.

• If the email is unknown or something related you can contact the recipient to verify their address is correct.

• If the recipient has a full mailbox you can let them know to clear some things out to allow for future emails.

• To resolve being blocked by a recipients email it would be best to ask them to whitelist your domain within their email (sometimes they can simply add you to their address book or mark you as a safe sender) as well as ask your e-mail provider to send a whitelist request to the recipients’ e-mail provider.

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