“Unfortunately, I don’t know a lot about my living will. In fact, I’m not even sure where it is at this point.” -Tom Brokaw The Academy’s Steve Hartnett recently pointed out in a blog post that Healthcare Documents May Be the Most Important Thing We Do. But how effective are these documents on their own? Clearly not very, if Tom Brokaw is any example. In a 2012 TED talk between Brokaw and his daughter, Dr. Jennifer Brokaw, it is quickly made clear that Mr. Brokaw’s wishes aren’t exactly … [Read more...] about Do Your Clients Have the Same Problems as Tom Brokaw?