Last week while sitting at a restaurant with my husband and two sons, we had an interesting conversation about how often we each check online reviews. While I am pretty diligent about checking reviews before buying products or visiting a business for the first time, I was surprised to hear how much value my family too places on consumer reviews. Even my 65-year old mother, scours online reviews before putting money down for a service or product. Stop and think about how often you search … [Read more...] about Are You a 5-Star Firm?
As most attorneys know, Avvo is an online platform where consumers can search for attorneys and also obtain answers to their legal questions. Currently, the legal ranking and services marketplace provides ratings for a massive 97 percent of attorneys in the U.S. and boasts nearly 7 million lawyer-answered questions from consumers across the country. Avvo is able to include such a large number of attorneys in their directory by creating default profiles using information collected from … [Read more...] about Making Avvo Work for You
It’s inevitable. No matter how careful you are about the way you conduct business, at some point you are going to encounter people who may not be happy with the service you’ve provided. To make matters worse, with the widespread use of social media, what was once a private complaint is now a very public review on Facebook, Twitter, CitySearch, and Yelp. Although you can't stop negative comments from being posted, there are ways to manage your online reputation and mitigate any potential … [Read more...] about Keys to Managing Your Online Reputation