For a long time, word of mouth was the original reputation maker or breaker. If you live by the opinions of others like I do when it comes to selecting a new restaurant, service provider, or product – online reviews are the today’s word of mouth. According to a 2013 ZenDesk survey, 90% of Customer buying decisions are influenced by reviews either positive or negative. As a small business owner, online reviews could be the difference between scraping to get clients or having a thriving … [Read more...] about Have You Heard About The….?