It’s inevitable. No matter how careful you are about the way you conduct business, at some point you are going to encounter people who may not be happy with the service you’ve provided. To make matters worse, with the widespread use of social media, what was once a private complaint is now a very public review on Facebook, Twitter, CitySearch, and Yelp. Although you can't stop negative comments from being posted, there are ways to manage your online reputation and mitigate any potential … [Read more...] about Keys to Managing Your Online Reputation
