I received a call from an old colleague we’ll call “Max Walker” who was catching me up on life and work. He shared his latest victory, which was uncovering what I’ll call “time management abuse to the nth degree.” The worst thing about this case is that the abuse was committed in plain site by a long-term employee. This individual was responsible for answering inbound calls. The expectation for the role was to be able to answer a certain number of calls and maintain an average handle time for … [Read more...] about To Catch a Time and Production Thief
Attracting and retaining talent has been one of the top ongoing challenges faced by Companies today. Providing a competitive total compensation package for employees may include designing a short-term incentive plan to not only attract potential candidates, but to motivate current employees. A short-term incentive pay plan is a formula-driven plan designed to reward the accomplishment of specific results. The focus of a short-term incentive plan is to create incentive for employees to achieve … [Read more...] about Factors to Consider When Designing a Short-Term Incentive Plan
Let's face it.... there's nothing very sexy about financials. It's a topic that most business owners roll their eyes at and resist having to deal with. Admittedly, if I were in the accounting department of any company, that company would be in serious trouble. I hate numbers so much that I'd do anything to avoid them. It wasn't until about 15 or so years ago that something changed for me. I started looking at the P&Ls for Academy Members on some of our coaching calls. Turns out those … [Read more...] about How Do You Grow a Practice? Let Me Count the Ways….
Last week, the Academy concluded “Law Firm Online Marketing,” our most recent eLearning training module. Over the course of six sessions, we discussed integrating online and offline marketing strategies, SEO basics, the components and best practices of Content Marketing, the “dos and don’ts” of listing your law firm online, social media, and much more. The common thread that ran through all of our sessions was the need to measure progress and analyze results, regardless of your specific … [Read more...] about Measuring Your Law Firm Online Marketing Success