I recently called a solo practitioner’s office to make an appointment, based on a referral given to me by a professional whom I know and respect. After the recommendation, I knew I was ready to make an appointment but what happened took me by surprise. Before I called, I was simply relieved to have a referral to an expert who would be able to help me. I was indeed looking forward to meeting them. When I called their office, I didn’t speak to a live person, instead I was directed to their … [Read more...] about A Great First Impression or a Wake Up Call?
I recently called a company to inquire about a service and the outcome was completely different than what I was expecting. It is a great example of what not to do when setting expectations with your clients or future clients. So back to the company I called… I called to ask about a service I wanted and if I could add it to my account. They said they did have it and that I could upgrade my account to receive the new service. Great! That was good news! In order to get the change on my account, I … [Read more...] about Some Things Are Not Always as Expected
Has this ever happened to you? Picture it. You’re standing in line at Starbucks, talking with a colleague or friend, and someone you barely know rushes up to you, practically bursting at the seams to tell you something horrible that had happened. No, I don’t mean a terrorist attack, freeway accident, hostage situation or a national security crisis; just something that had impacted that person in a negative way… something that is not likely to impact you or your life. People are not shy about … [Read more...] about What Attorneys Can Learn From My Dentist
Seriously, who knows what a Hashmark is? If you know, stop reading, and hit the like button for me on Facebook or leave a comment in the blog. My doctor is a female doctor about 33 years old, and she has no idea what a 52 year old woman needs…Yet I stick with her. Why? She cares. She knows who I am when I come in. She knows my history. She asks about it. In a conversation about my issues a couple of years ago, she mentioned she’d had a baby since we last saw each other. She's a proud, happy mom … [Read more...] about Who Knows What a Hashmark Is?