More and more clients believe legal services in general, and estate planning services in particular, are just commodities. They’re being told that it doesn’t matter where they get their bundle of paper. That whether the documents are from the Smith Firm or the Jones Firm or LegalZoom, the outcome will be the same. And you really can’t blame them. They have no way of judging who’s good and who’s not so good any more than you or I can judge whether our heart surgeon is any better than his … [Read more...] about What’s Your Process?