Here’s a quick factoid: In 2013 (yes, I know that seems like eons ago, but the information is still valid), the ABA Standing Committee on Lawyer’s Professional Liability conducted a study on malpractice claims to see where they originated. They reported that 16% of all malpractice claims were caused by poor client communications. Even apart from the seriousness of malpractice claims, general grumblings from clients about not being aware of certain law firm procedures or expectations puts a bad … [Read more...] about Why Should Your Firm Use Client Engagement Standards?
