If I had a dollar for every time someone asked me the best way to handle appointment cancellation calls, I’d be a rich woman. So, I thought I’d take this opportunity to talk about some tried and true ways to handle the inevitable. Now, before we dive into this, I wanted to note that there are measures to take to avoid cancellation calls from happening in the first place, but that's another story for another time. Or you can check out a blog post by our very own Chief Operating Officer, Jennifer … [Read more...] about Turning Cancellations into Clients
