About Donna Hooperdonna.firstname.lastname@example.org
Donna Hooper is a key part of the American Academy Technical Support Department. Donna’s role as Manager of the Academy’s Software Development and Training Program makes her responsible for planning all training sessions, preparing associated documentation, handling conference call training sessions, and conducting private law firm training sessions that support the Academy’s proprietary software. Donna is also responsible for management in the development of the Academy’s Proprietary Software, CounselPro. Donna provides support for Academy software, including CATS (the Academy database), DAP (the Academy Document Assembly Program), and CounselPro (a compilation of the database and documents available in one updated program). In addition to training, Donna is responsible for recording all training videos that are posted to members’ websites, troubleshooting member software issues, and managing the Academy’s offshore India project (Staffing and Outsourced Systems – S.O.S.). Members are delighted to find Donna organized, easy to work with, extremely knowledgeable of Academy software, and filled with practical tips that are applicable to all areas of legal practice.