“Warning! Your computer is at risk of malware attacks. We recommend you to check your system immediately. Press OK to start the process now.”
What to do:
- Remain calm! DO NOT ignore this message though!
- Click the X button to exit (Upper right corner) to close the popup and NEVER click on the “OK” button.
- Run a FULL-System scan with your antivirus program to find and remove the malware.
- If the computer has already been infected you should shut down your unit and contact local tech support to aid in removing any malware on your computer. They will more than likely backup your files for you but make sure you ask as well.
Malware and other malicious software are rampant on the internet and have evolved quickly into an everyday threat as you surf the net. FYI: 80% of legitimate sites contain polymorphic virus and some of these viruses can replicate and mutate on your own system without you ever knowing as it spreads on to other units you are in contact with. These changing malware can be very hard for even the most advanced antivirus systems to detect so it is important to run regular updates on your antivirus software.
Never browse the internet, receive emails or do anything related to the internet without a known and reputable antivirus software installed. Even simple actions like these can lead to infection of your computer.
More Technical instructions!
Microsoft gives home users (only) free support in dealing with malware infections such as viruses, spyware, and adware.
Or you can troubleshoot yourself…
- See if you can download/run the MSRT manually: http://www.microsoft.com/security/malwareremove/default.mspx
- WinXP => Run the Windows Live Safety Center’s ‘Protection’ scan (only!) in Safe Mode with Networking, if need be: http://onecare.live.com/site/en-us/center/howsafe.htm
- Vista or Win7=> Run this scan instead: http://onecare.live.com/site/en-us/center/whatsnew.htm
- Now run a thorough check for hijackware, including posting requested logs in an appropriate forum.
If these directions are slightly too technical for your liking then the best choice would be to contract local tech support to help you with the situation.
American Academy of Estate Planning Attorneys, Inc.
6050 Santo Rd., Ste. 240
San Diego, CA 92124
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