“In the internet’s standard e-mail protocol SMTP, a bounce message, is an automated electronic mail message from a mail system informing the sender of another message about a delivery problem. The original message is said to have bounced.” – Wikipedia

What are these bounced e-mail messages trying to tell me?

Most bounced e-mail reports will tell you a few pieces of info to help you discover the cause:

• The date and time the message bounced

• The mail server where it bounced

• The cause of the bounce

The cause of most bounced e-mails generally are one of three bounce messages:

• Unknown User

• Mailbox full

• Rejected by security/filter

Armed with this information you can then move forward to help resolve the issue.

• If the email is unknown or something related you can contact the recipient to verify their address is correct.

• If the recipient has a full mailbox you can let them know to clear some things out to allow for future emails.

• To resolve being blocked by a recipients email it would be best to ask them to whitelist your domain within their email (sometimes they can simply add you to their address book or mark you as a safe sender) as well as ask your e-mail provider to send a whitelist request to the recipients’ e-mail provider.

Web Department
American Academy of Estate Planning Attorneys, Inc.
6050 Santo Rd., Ste. 240
San Diego, CA 92124
858-453-2128
www.aaepa.com

Adding an image to a law firm news posting or page is fairly easy once you know how. You will simply go into Contineo and insert a special code and an image location link.

Getting Started:

First, you will need to have a place online where you can store the image you will be linking into your firm news posting. There are many options on where you can store images online free:

• www.flickr.com
• www.photobucket.com
• www.picasaweb.google.com
• Even pictures from your Facebook fan page can be linked.

Instructions:

1.      Go to Contineo (Website Control Panel) and select Manage Your Website

2.      Select Firm News and select Add New Story (if you have not added an article yet)

3.      Add the Title of the article and the short blurb that will appear on the Firm News library archive page

4.      Add the text for the Story – the full news article

5.      Next go online and “right click” the image you want to use, then click on “copy link location”(if in Firefox) or “copy shortcut”(if in internet explorer)

6.      Next go back to Contineo and your Firm News Story box

7.      Click “Source” in the tool bar of the Story box

8.      Then enter the following code where you’d like your image to appear, at the end of the news story is best:  <img src=”http://www.domain.com/image.jpg“>

• Make sure to replace the example domain above with the correct domain/link location of the image
• Sample link might look like this: <img src=http://www.facebook.com/#!/photo.php?fbid=451764444015&set=t.100000470779141>

9.      Select source again to toggle out of the page code and back to how the page would look on the web.

10.  Click on the submit (or save) option and check your website to make sure it appears as wanted.

SEO Tip:

If you would like to make your image more SEO friendly, you can add something called an “Alt” tag. Google in particular, is using image “Alt” tags more and more, thus increasing or decreasing your Search Engine visibility.

The words used within an image’s “Alt” attribute should be its text equivalent and convey the same information or serve the same purpose that the image would.

For example if you were to include this image on a page, the html code used to add an “Alt” image tag would look like this:

<img src=”http://www.domain.com/ SEObirthdayCard.jpg” alt=”Birthday”>

Troubleshooting Tips

If your image does not appear, make sure you did not alter the code for the image other than the url.

Web Department
American Academy of Estate Planning Attorneys, Inc.
6050 Santo Rd., Ste. 240
San Diego, CA 92124
858-453-2128
www.aaepa.com